Shipping & Handling
Unless otherwise specified by our customer, we ship all orders through standard ground shipping using either UPS or USPS. In stock items are usually packed and shipped within 24 hours from the receipt of your order. For these orders, please allow 7-10 business days* from the ship date for delivery. Orders received after 12:00 pm (PST) on Friday will be shipped the following Monday. Please allow an additional 24 hours for orders received on or 1-day prior to a holiday.
Unless otherwise specified, we will optimize shipping and handling fees for you by shipping the entire order when all items are available.
Below are our current shipping and handling fees:
Order Total Standard Shipping & Handling Fee
| $0.01-$20.00 |
$5.95 |
| $20.01-$50.00 |
$7.95 |
| $50.01-$150.00 |
$9.95 |
| $150.01-$250.00 |
$12.95 |
| $250.01-$400.00 |
$14.95 |
| $400.01-$500.00 |
$15.95 |
| Over $500 |
$18.95 (unless otherwise contacted) |
*** "Business Days" refers to Monday-Friday, excluding holidays.
UPS shipped items may be tracked online at www.ups.com. We will provide you with a tracking number in your email shipment notification. Packages sent via UPS must have a valid and complete street address
Orders shipped to P.O. boxes will be shipped USPS parcel post. Customers will not be able to track these packages or receive delivery notifications. However, we can send USPS packages with delivery confirmation to verify that you received your package. Please contact us if you would like delivery confirmation for USPS packages.
Large or heavy items may require additional package time and may require adjusted shipping methods. In addition, items shipping to Alaska, Hawaii or Puerto Rico may incur an additional cost. We will contact you by telephone or email with exact shipping fees.
Items not in stock or that ship direct from our supplier to you may take extra time. Please allow an additional 5-7 business days for receipt of these items.
Express Shipping
We make every attempt to get all orders to our customers as quickly as possible. However, we do offer UPS 3-Day Select for our 3-Day Select service, UPS 2nd day service for our Priority delivery and UPS Next Day Air service for Express shipping. Please contact us with express shipping requirements.
International Shipments:
Please contact us to ensure we optimize your shipment and provide you with exact shipping fees.
Returns & Exchanges
Our goal at A Cowgirl's Promise is to ensure that you, your family or friends are thrilled with your purchase. If, for any reason, you are not satisfied with your purchase, please contact us immediately either by phone or email. We will do everything we can to ensure that you are satisfied with your purchase.
Please contact us with any questions or concerns about your order: store@acowgirlspromise.com
Or give us a call 530-417-4113 or 530-409-5982
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